How we work
From the first message to a running line.
Every project runs through the same sequence: the inquiry, the selection, the quotation rounds, the written order, production, the factory tests, shipment and the support that follows. This page describes what happens at each stage, what you receive in writing, and what moves a project from one stage to the next.
One named contact follows your request from the first reply to after-sales. Engineering, production and finance stay in the background — what you see is one channel and one set of documents.
What the first reply contains
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Confirmation of receipt
Your request has arrived and is with a named contact.
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A first read of the equipment
An initial assessment of the machine or system you asked about.
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The key questions
What is still needed to select the equipment and quote it.
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The expected timing
When to expect the proposal or the quotation.
A complete technical package is not required to start — missing details are completed in the conversation.
The stages
Stage by stage, from inquiry to a running line.
What happens, what you receive, and what moves the project to the next stage.
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Inquiry and first reply
Tell us the equipment you are looking for, your material and what you need to achieve. Whatever is missing is completed in the conversation that follows, and the first reply names the contact who will follow the project from here.
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Selection and technical review
Engineering checks the material against the equipment and confirms the configuration of non-standard machines and systems. Information is collected step by step as the project needs it, and the technical data you share stays confidential.
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Quotation rounds
Each quotation is a complete solution, not a teaser price: model, main parameters, core configuration, what is included and what is not, prices, trade terms, packing cost, payment terms, lead time in working days, warranty period, validity and a version mark. New material, function or process questions are worked into the next version of the quotation.
- Quotation validity
- Usually 30 days for EXW and FOB.
- Trade terms
- Mainly EXW and FOB. CIF can be quoted once the customer has confirmed the destination port.
- CIF quotations
- Equipment cost and sea freight are listed separately. Sea freight is adjusted to the actual situation on the shipping date.
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Order confirmation
The final quotation, the PI, the contract and the confirmed drawings together form the order. You return the PI signed and stamped and confirm the drawings by email; the electrical specification is highlighted once more in the final PI. Production starts only when both confirmations are in.
- Documents that define the order
- The final quotation, the PI, the contract and the confirmed drawings together form the basis of the project.
- What we need from you
- The customer returns the stamped PI and confirms the drawings by email.
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Payment and production release
The advance payment opens production; the payment ladders and letter-of-credit support are listed under Order and payment terms below. The release itself is an internal check: payment received, technical documents complete, manufacturing conditions confirmed, no pending changes.
- Lead time starts
- Lead time starts when the bank has received the advance payment and the PI and drawings are confirmed with no pending changes. It is usually counted in working days.
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Production and progress updates
Your project contact keeps you updated at the key milestones: drawings released, main materials and bought-out parts in, fabrication and assembly completed, tests prepared. Anything that could affect the configuration, the quality or the delivery date is reported immediately and in writing.
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Factory testing and acceptance
Every machine is powered on and run unloaded in our factory, and the check covers the final configuration, voltage and frequency, nameplate, appearance, main components, accessories and basic functions. You receive photos and a running video of the test. Material trials, witness testing and third-party inspection are arranged in advance, with their conditions and costs confirmed before they run.
- Standard factory check
- Power-on and a period of no-load running. No single test duration is stated for every machine.
- Arranged in advance
- Material test runs, third-party inspection or testing are discussed in advance and the cost is confirmed before they are carried out.
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Packing, shipment and documents
The agreed packing method is applied and the final packing dimensions, weights and piece count are recorded for the shipping documents and the booking. The balance payment falls due before dispatch, together with the standard documents for the agreed trade term.
- Packaging
- Standard packaging is normally free of charge; full-container shipments usually carry no extra packaging cost. The wooden-case cost for LCL single machines is explained in advance and included in the quotation.
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Installation, warranty and support
Every machine ships with its operating manual and receives basic installation guidance and remote technical support. On-site installation, commissioning or training is arranged when your project needs it, with the scope and costs confirmed per project. Beyond the warranty period, remote support and spare parts remain available.
- Warranty
- 12-16 months from arrival at the destination port; the exact period is confirmed by the project documents.
- Freight for warranty parts
- Where a part fails for a quality reason, we cover the sea freight. Where the cause is incorrect use, we do not cover the sea freight.
- On-site service
- Fees are confirmed per project and region and are quoted separately. On-site service is not offered at a standing published daily rate.
In writing
Four documents. One scope.
The final quotation, the PI, the contract and the confirmed drawings together form the order, and they must agree: the same equipment, the same configuration, the same price. When your requirements change after confirmation, the change is first judged for its effect on design, materials, bought-out parts, cost, delivery, packing and testing — then a new PI version highlights it and the drawings are updated for your confirmation.
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Final quotation
The latest version of the equipment, configuration and terms.
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PI
The order document you sign and stamp; changes arrive as a new version.
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Contract
The legal frame of the project, aligned with the PI.
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Confirmed drawings
The technical reference production builds to.
Order and payment terms
- Quotation validity
- Usually 30 days for EXW and FOB.
- Documents that define the order
- The final quotation, the PI, the contract and the confirmed drawings together form the basis of the project.
- Change confirmation
- An updated PI highlights the change and the customer returns it signed and stamped. Drawings are sent with the updated PI by email and are confirmed even when the price does not change.
- Production confirmation
- The customer returns the stamped PI and confirms the drawings by email.
- Small orders
- Small orders and spare parts within USD 5,000 are usually 100% prepaid by T/T.
- Standard orders
- 30% before production; 70% before shipment, after production is completed and test-run photos or videos have been provided.
- Larger projects
- 30% before production; 60% before shipment after test-run photos or videos; 10% after installation at the customer's plant and one month of normal operation.
- Letters of credit
- An irrevocable letter of credit is supported; the exact terms are confirmed per project.
- Lead time starts
- Lead time starts when the bank has received the advance payment and the PI and drawings are confirmed with no pending changes. It is usually counted in working days.