How this page works
Short answers. One set of rules.
Each answer below quotes a rule our quotation itself uses — quotation validity, payment terms, testing, packing, warranty — written once in a shared record and read by every page on this site. The FAQ cannot quietly drift away from the documents you receive.
The questions are grouped the way a project unfolds. Open a question for the rule; follow a group link for the page that explains it in full.
Quotation and trade terms
Usually 30 days for EXW and FOB.
Mainly EXW and FOB. CIF can be quoted once the customer has confirmed the destination port.
Equipment cost and sea freight are listed separately. Sea freight is adjusted to the actual situation on the shipping date.
Against the reference sea freight as the base: the part of an increase above 10% is paid by the buyer, and the part of a decrease below 10% is deducted from the balance payment. This is not 10% of the total equipment price.
Payment
Small orders and spare parts within USD 5,000 are usually 100% prepaid by T/T.
30% before production; 70% before shipment, after production is completed and test-run photos or videos have been provided.
30% before production; 60% before shipment after test-run photos or videos; 10% after installation at the customer's plant and one month of normal operation.
An irrevocable letter of credit is supported; the exact terms are confirmed per project.
Order and production
The final quotation, the PI, the contract and the confirmed drawings together form the basis of the project.
An updated PI highlights the change and the customer returns it signed and stamped. Drawings are sent with the updated PI by email and are confirmed even when the price does not change.
The customer returns the stamped PI and confirms the drawings by email.
Lead time starts when the bank has received the advance payment and the PI and drawings are confirmed with no pending changes. It is usually counted in working days.
Testing and inspection
Power-on and a period of no-load running. No single test duration is stated for every machine.
Material test runs, third-party inspection or testing are discussed in advance and the cost is confirmed before they are carried out.
Packing, shipment and documents
Standard packaging is normally free of charge; full-container shipments usually carry no extra packaging cost. The wooden-case cost for LCL single machines is explained in advance and included in the quotation.
The applicable documents are provided when the customer explicitly requests them. Certifications are not advertised proactively.
Warranty and service
12-16 months from arrival at the destination port; the exact period is confirmed by the project documents.
Where a part fails for a quality reason, we cover the sea freight. Where the cause is incorrect use, we do not cover the sea freight.
Fees are confirmed per project and region and are quoted separately. On-site service is not offered at a standing published daily rate.